FAQ

About Products & Services

What is Japanese sake?

Sake is a fermented alcohol from Japan made with rice, rice malt, and water.
For more information, please read Japanese sake guide for beginners.

What is the SAKEYOI?

SAKEYOI is a Japanese e-commerce site where you can purchase high-quality Japanese sake, and liqueurs. For more information, please read, About SAKEYOI.

How do I best enjoy Japanese sake?

There are varied and numerous ways to enjoy Japanese sake with different temperatures and paired with the right foods.
For more information, please read, Japanese sake guide for beginners.

Teach me about the proper storage methods for Japanese sake.

Sake needs to be stored in a cool and dark place, as the color and flavor of Sake is altered due to the effects of temperature and (ultraviolet) light. Store Sake with delicate flavors such as Ginjo in a chilled location.
Store opened bottles of Sake in a chilled location and drink as soon as possible.

Who is managing SAKEYOI?

SAKEYOI is planned and operated by the Japanese digital promotion company MONSTER DIVE.
Please read About SAKEYOI for details.

About Accounts / Purchases

Are there any restrictions on which countries can make purchases?

SAKEYOI is currently available only in Hong Kong, but we plan to expand it to other countries in the future.

I forgot my password. How can I reissue my password?

If you have forgotten your password, you can be reissued a password from Forgot Your Password.

About Delivery / Payment

What payment methods are available?

Credit cards (VISA/MASTER/JCB/AMEX), Apple Pay, Google Pay, Shop Pay and PayPal are currently available.

How are the products shipped and delivered to me?

Products are shipped by DHL Express.

Are shipping and tax charged on top of product prices?

Shipping and tax are included in SAKEYOI's product prices.
There is no minimum purchase price or quantity so even if you only purchase one product, you will pay only the product price with no additional fees for shipping or tax.

Could you tell us the delivery lead time?

We plan to deliver it in about a week.

Please note that there is a possibility of delay in delivery due to unexpected reasons.
Note that if you are placing a large order, it may take longer than usual to fulfill it.In addition, you may be contacted by customs officials directly at the contact address you registered with. Thank you for your understanding.

What is the currency to pay for the products?

The site displays prices in Japanese yen and Hong Kong dollars. Payments are settled in Japanese yen.

About Cancellation, Returns, & Refunds

How can I cancel my order?

After orders are made they cannot be cancelled for customers'personal reasons.

What will be done if the wrong item is shipped, or if the item is damaged?

Please contact us via Contact Us. We will process another shipment with the correct products.
If the product you have ordered is not in stock, a refund will be given.

Can I return products or get a refund after purchase?

Returns and refunds are only available for products mistakenly shipped or for damaged products. As a general policy, there are otherwise no returns or refunds.

If any damage is found after receiving the package, please take a picture of the extent of the damage and send the picture to us.
In addition, please understand that if damage is discovered after the product has been moved from where it was received, it will no longer be eligible for compensation because we will no longer be able to identify the location where the damage occurred.

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